Once all parties are present, the mediator will make introductions, outline the process, establish ground rules for a collaborative and respectful discussion.

The mediator will give each party an uninterrupted opportunity to present their perspective and express their views, concerns, and desired outcomes

Through the use of open-ended questions, the mediator seeks to understand the underlying interests and needs of each party.

The mediator will attempt to find common goals between parties to better assist with identifying issues that may be settled first.

The session is designed to foster collaboration by discussing collaborative approaches and suggesting solutions for the parties to contemplate and reach an agreement.